1. Who We Are and How to Contact Us

This Privacy Policy explains how Mego Afek A.C. Ltd. and its affiliate or brand ReviveM (“MEGO”, “ReviveM”, “we”, “us” or “our”) collect, use, share and protect personal data when you use the ReviveM mobile application and related app services.

ReviveM is designed to support controlled compression sessions for sports recovery and general wellness. The app may allow users to connect a compatible ReviveM device, manage session settings, view session history and receive support related to the app or device experience.

MEGO is the data controller in respect of personal data collected through the ReviveM app, unless stated otherwise.

Legal name	Mego Afek A.C. Ltd.
Registered address	Kibbutz Afek, 3004200, Israel
Registration number	570041509
Privacy contact	info@megoafek.com
General enquiries	info@megoafek.com
Telephone	+972-77-9084-296
Website	https://www.megoafek.com/

2. Scope of This Policy

This Privacy Policy applies to personal data we collect when you access or use the ReviveM mobile application and related app services (the “App”).

This Policy does not apply to websites, products or services of third parties, including independent distributors, service providers, app stores, device operating systems, analytics providers, social media platforms or other external services that may maintain their own privacy policies.

3. Important Notice – Sports Recovery and Wellness Use

The ReviveM app is intended to support sports recovery and wellness use. It is not intended to provide medical advice, diagnosis, treatment recommendations, emergency services, or instructions for treatment of any disease or medical condition.

Please do not submit medical records, health insurance information, diagnosis details, or other sensitive medical information through the App unless a specific feature clearly requests it and explains why it is needed.

4. Personal Data We Collect

Depending on how you use the App, we may collect the following categories of personal data:

Category	Examples of data elements	How collected
Account and contact information	Name, email address, telephone number, country or region, login details	Submitted by you or created when you register or contact us
App and session data	Selected programs, pressure settings, session duration, session history, preferences and app settings	Generated when you use the App
Device connection data	Bluetooth pairing status, compatible device identifiers, firmware version, device activity and connection logs	Collected automatically when you connect the App to a compatible device
Technical and usage data	IP address, device type, operating system, app version, crash reports, error logs, dates and times of use	Collected automatically when you use the App
Support and enquiry data	Messages, support requests, feedback, troubleshooting information and attachments you choose to provide	Submitted by you when you contact us or request support
Marketing preferences	Whether you consented to receive marketing communications and the date and method of consent	Recorded when you opt in or update your preferences

We do not knowingly collect special-category personal data through the App. If you submit sensitive information that is not needed to provide the App, we may delete it or restrict its use.

5. How and Why We Use Personal Data

We may use personal data for the following purposes:

• To provide, operate and maintain the App.
• To allow you to connect and control compatible ReviveM devices.
• To personalize app settings, programs and user experience.
• To display session history and support your sports recovery routine.
• To provide customer support, troubleshooting and service communications.
• To improve app performance, safety, reliability and usability.
• To maintain security, prevent misuse and protect our legal rights.
• To send marketing communications only where you have opted in, where required by law.
• To comply with applicable laws, regulations, legal processes or lawful requests.

Where GDPR, UK GDPR or similar laws apply, our legal bases may include performance of a contract, legitimate interests, consent and compliance with legal obligations, depending on the specific activity.

6. Sharing Your Personal Data

We do not sell your personal data.

We may share personal data with the following categories of recipients where necessary:

• Service providers that help us operate the App, including hosting, cloud infrastructure, analytics, technical support, security, communications and customer support providers.
• Authorised distributors, affiliates or representatives when needed to respond to your enquiry, support request or product-related question in your country or region.
• App stores, operating-system providers or device platforms where necessary for app distribution, app updates, crash reporting or platform functionality.
• Legal, regulatory or law-enforcement authorities where disclosure is required by applicable law or a valid legal request.
• Successor entities in the event of a merger, acquisition, reorganisation or sale of all or part of our business, subject to appropriate safeguards.

Service providers that process personal data on our behalf are expected to process it only for the purposes we specify and to apply appropriate security measures.

7. International Data Transfers

MEGO is incorporated and operates in Israel. Your personal data may be processed in Israel and in other countries where our service providers, distributors or technical infrastructure are located.

Where applicable privacy laws require safeguards for international transfers, we rely on appropriate transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses or other lawful safeguards permitted under applicable law.

8. Cookies and Similar Technologies

The App and related services may use cookies, software development kits (SDKs), local storage, mobile analytics tools or similar technologies to enable app functionality, remember preferences, improve performance, understand usage and support security.

Where required by law, we will request your consent before using non-essential analytics or marketing technologies. You may be able to manage certain permissions through the App settings, device settings or operating-system controls.

9. Marketing Communications

We will send marketing communications about MEGO, ReviveM or related products and services only where permitted by law and, where required, only after you have given express consent.

You may withdraw marketing consent at any time by using the unsubscribe link in a marketing email or by contacting us at info@megoafek.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10. Data Retention

We retain personal data for no longer than necessary for the purposes for which it was collected, taking into account legal obligations, legitimate business needs, product support requirements and applicable limitation periods.

Category of data	Typical retention approach
Account and app-use data	Retained while your account is active or as needed to provide the App, support the device experience and comply with legal obligations.
Support enquiries	Retained as needed to respond to your request, maintain service records and demonstrate compliance.
Technical logs and security records	Retained for operational, diagnostic and security purposes, then deleted or anonymised when no longer needed.
Marketing consent records	Retained as needed to demonstrate that consent was properly obtained or withdrawn.

11. Information Security

We implement technical and organisational security measures appropriate to the nature of the personal data we process and the risks involved. These measures may include encryption in transit, access controls, secure hosting, monitoring, internal policies and contractual security requirements for service providers.

No method of electronic transmission, Bluetooth communication, app communication or electronic storage is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.

12. Communications Risk and Consent

Communications sent through mobile apps, Bluetooth, connected devices or internet connections may involve risks, including unauthorised access, data loss, delays, errors, interruptions or misdirection. By using the App, you acknowledge these risks.

13. Your Rights

Depending on your country, state or region, you may have rights in relation to your personal data, including the right to access, correct, delete, restrict or object to certain processing, withdraw consent, or request a copy of your data in a portable format.

To exercise your rights, please contact us at info@megoafek.com. We may ask you to verify your identity before processing your request.

California and other US state privacy rights: where applicable state privacy laws apply to our processing of your personal data, you may have additional rights, including the right to know what personal information we collect, request deletion, correct inaccurate information, opt out of certain uses, and not be discriminated against for exercising privacy rights. We do not sell personal information.

14. User Feedback

We welcome feedback about the ReviveM app and device experience. If you submit ideas, suggestions, comments or feedback, you grant MEGO permission to use them to improve our products, services, communications or user experience without restriction or compensation, unless otherwise agreed in writing.

15. Children and Minors

The App is intended for users aged 18 and above and is not directed to children or minors. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected personal data from a minor, please contact us at info@megoafek.com and we will take appropriate steps.

16. Third-Party Services

The App may link to or interact with third-party services such as app stores, operating systems, analytics providers, customer support platforms, social media platforms or websites. These services are operated independently and are governed by their own terms and privacy policies. MEGO is not responsible for their privacy practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law or App functionality. When we make changes, we will update the “Last updated” date at the top of this document. For significant changes, we may provide additional notice through the App or another appropriate method.

18. Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your privacy rights, please contact us:

Legal entity	Mego Afek A.C. Ltd.
Email	info@megoafek.com
Post	Mego Afek A.C. Ltd., Kibbutz Afek, 3004200, Israel
Telephone	+972-77-9084-296
Website	https://www.megoafek.com/

 

© Mego Afek A.C. Ltd. All rights reserved.